When something goes wrong
Getting help from a person
How to reach the Cook team when something does not work, and what to include so we can answer the first time.
Email [email protected]. A person on the Cook team reads every message.
What to include
- The name of your workspace.
- What you were doing, and what you expected to happen.
- What happened instead: the exact message on screen, or a screenshot.
- The page address from your browser, if the problem is on one page.
For a connected account (Zoom, Slack, Gmail and others), say which one and which email address it is connected as.
Before you write
These pages answer the most common problems on their own:
Privacy and data requests
Requests to see, correct or delete your data go to the same address. The privacy policy explains what we keep and for how long.