Terms of Service

1. The service

Cook is an AI-run marketing workspace: AI agents that chat with you, produce marketing work (content, ads, funnels, outreach), manage CRM records, send messages, and connect to third-party tools you authorize. We may add, change, or remove features. If we remove a feature that is a material part of a paid plan, we will tell you in advance in the app or by email.

2. Accounts and workspaces

• You must be at least 18 and use Cook for business purposes, not as a consumer.
• Give accurate information and keep it current. Keep your credentials safe. You are responsible for all activity under your account and in workspaces you own.
• Tell us at once at [email protected] if you think someone used your account without permission.
• A workspace owner decides who is a member and what each member can do. A member who acts in a workspace acts for its owner.

3. Agencies and sub-accounts

An agency can create and manage workspaces (sub-accounts) for its own clients, and can show them under its own brand. When you do this, you are responsible for your clients’ use of Cook as if it were your own. You must give your clients terms and a privacy notice that are at least as protective of us as these terms, and you must have the right to put your clients’ data into Cook. We provide the service to you, not to your clients, unless a client also accepts these terms directly.

4. Plans, credits and payment

• Paid plans renew automatically each billing period until you cancel. You can cancel at any time in Settings; the plan stays active to the end of the period you paid for and does not renew.
• Plans include a monthly allowance of usage credits. An unused allowance does not carry over to the next month. Usage above the allowance, and any automatic top-up you turn on, is billed at the rates shown in the app.
• Payments are processed by Stripe. You authorize us to charge your payment method for all fees when due. Prices do not include taxes; you pay the taxes that apply, other than taxes on our income.
• Fees are non-refundable except where the law requires a refund.
• If a payment fails and is not fixed after we notify you, we may suspend paid features until it is paid.
• We may change prices. A price change applies from your next billing period after we give you notice.

5. Your content

“Your content” is everything you or your workspace put into Cook (messages, files, CRM records, connected-tool data) and the work product Cook generates for you. You own your content. You give us a worldwide, non-exclusive, royalty-free license to host, copy, process, transmit, and display your content only as needed to operate, secure, and support the service for you, including sending it to the AI model providers and other subprocessors listed in our Privacy Policy. We do not use your content to train AI models, ours or anyone else’s. You confirm that you have the rights you need in your content and that our use of it under these terms does not break any law or anyone’s rights.

6. AI output

AI output can be wrong, incomplete, out of date, or similar to output given to other users. It is not legal, financial, tax, or medical advice. Review it before you rely on it, publish it, or send it. You are responsible for what you approve, publish, and send, and for the actions you let agents take for you without approval.

7. Messages to your contacts

When Cook stores your clients, leads, and form respondents, or sends them email, text messages, direct messages, or calls, it does so on your instructions and for you. You are the sender. You are responsible for:

• having a lawful basis for the data and the messages, including consent where the law requires it;
• honoring opt-outs, quiet hours, and do-not-contact lists;
• following the marketing and messaging laws that apply to you (for example CASL, GDPR, TCPA, CAN-SPAM) and carrier rules such as A2P 10DLC registration;
• the content of the messages you approve or let agents send.

8. Third-party services

Cook connects to services that you choose to connect, such as Google, Meta, Zoom, CRMs, and messaging apps. Your use of each service is governed by its own terms, and you authorize us to access it on your behalf as you set it up. We are not responsible for a third-party service, for changes it makes, or for its availability. If a third party stops supporting its connection to Cook, we may stop offering that connection.

9. Acceptable use

Do not use Cook to, and do not let others use Cook to:

• break the law, or send spam or messages without the consent the law requires;
• harass, threaten, deceive, or impersonate a person or business;
• infringe intellectual property, privacy, or publicity rights;
• upload malware, or probe, overload, or disrupt the service or the systems it connects to;
• get around usage limits, billing, or security controls;
• copy, reverse engineer, or resell the service, except as Section 3 allows, or use it to build a competing product;
• put health records, payment card numbers, government ID numbers, or other sensitive data into Cook unless we agree in writing first.

We may remove content or suspend access when we have good reason to think these rules were broken.

10. Our property and feedback

We and our licensors own the service, its software, and its design, and all rights in them. These terms give you only the right to use the service while your account is in good standing. If you send us ideas or feedback, we may use them without any obligation to you.

11. Confidentiality

Each of us will keep the other’s non-public business information confidential, use it only for the purposes of these terms, and protect it with at least reasonable care. This does not apply to information that is public through no fault of the receiver, that the receiver already had or developed independently, or that the law requires the receiver to disclose (after notice, where the law allows it).

12. Data protection

Our Privacy Policy describes how we handle personal data. For the personal data in your workspace, our Data Processing Addendum forms part of these terms and controls if it conflicts with them.

13. Disclaimers

To the maximum extent the law allows, the service is provided “as is” and “as available”, without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not promise that the service will be uninterrupted or error-free, or that it will produce any business result, such as leads, sales, ad approvals, or message delivery.

14. Limitation of liability

To the maximum extent the law allows: (a) neither party is liable for lost profits, lost revenue, lost data, or indirect, incidental, special, consequential, or punitive damages; and (b) each party’s total liability for all claims arising out of the service or these terms is limited to the amount you paid us in the 12 months before the event that gave rise to the claim. These limits do not apply to your payment obligations, to your obligations under Section 15, or to liability that the law does not allow to be limited.

15. Your responsibility for claims

You will defend us and pay the losses, damages, and reasonable legal fees that result from a claim by a third party (including your clients, your contacts, or a regulator) that arises from your content, the messages you send through Cook, your use of the service against these terms, or your breach of the law. We will tell you about the claim promptly and let you control its defense, and you will not settle it in a way that admits fault for us without our consent.

16. Suspension and termination

• You can stop using Cook and delete your account or workspace at any time in Settings. Export your data first if you want a copy; Settings has an export.
• We may suspend or end your access if you break these terms, do not pay, or put the service, other users, or third parties at risk, or if the law requires it. When it is reasonable, we tell you first and give you a chance to fix the problem.
• When your account ends, your right to use the service ends, and we delete your data as our Privacy Policy describes. Sections 4 (for amounts owed), 5, 10, 11, and 13 to 20 continue to apply.

17. Governing law and disputes

These terms are governed by the laws of the Province of Quebec and the federal laws of Canada that apply there, without regard to conflict-of-law rules. Before either of us starts a legal proceeding, we will try in good faith for 30 days to resolve the dispute by email. After that, the courts of the judicial district of Montreal, Quebec have exclusive jurisdiction, and each of us agrees to their jurisdiction. Either of us may ask any court for urgent relief to protect its intellectual property or confidential information.

18. Changes to these terms

When these terms change, we update this page and the date at the top. We announce material changes in the app or by email at least 15 days before they take effect, unless the change is required by law or is for security. If you do not agree with a change, cancel before it takes effect; using the service after that date means you accept the new terms.

19. General

• These terms, the Privacy Policy, and the Data Processing Addendum are the whole agreement between us about the service. If a separate signed agreement or order form conflicts with them, the signed document controls.
• If a court finds part of these terms unenforceable, the rest stays in effect.
• Not enforcing a right is not a waiver of it.
• You may not transfer these terms without our consent. We may transfer them to a company that acquires our business or the part of it that provides Cook.
• Neither of us is liable for a delay caused by events outside its reasonable control, such as outages of internet, cloud, or AI providers.
• You will not use or export the service in breach of export-control or sanctions laws.
• We send notices to the email address on your account; you send notices to [email protected]. You agree to receive agreements and notices electronically.

20. Language

These terms are offered in French and in English (version française). You can read and accept either version. If you choose the English version, you confirm that the French version was made available to you first and that you expressly chose to be bound by the English version. Both versions have the same force.

21. Contact us

Questions about these terms go to [email protected]. Postal address: ClientAcquisition.io, 6740 Rue Briand, Montreal QC, H4E 3L5, Canada.

See also our Privacy Policy and Data Processing Addendum.